ExpertCare is the leading provider of home and community based health and human services throughout Southeast Michigan since 1991. We provide services to children and adults with intellectual, developmental, behavioral, and physical disabilities. Our clients are our priority, every decision we make is centered around the simple vision of “Helping People Succeed.” We provide the highest quality of care, implement timely communication, and are recognized for our ability to unravel challenges. ExpertCare understands the value of training and development and provide a comprehensive curriculum for our employees.
Our core values: “Can Do “Attitude, Knowledge Driven Passion for Success, Customer-focused Team work, Do the Right Thing.
Our mission: Empower individuals to reach their full potential by delivering home and community based care.
ExpertCare’s key initiatives are focused on changing lives throughout communities with positive experiences and strong outcomes. We are recognized for our expertise, quality service and the passion to unravel challenges posed to us by any obstacle. Our focus is ethical & compassionate delivery of versatile solutions & services.
Maintaining Excellence and Integrity
ExpertCare focuses all decisions on “doing the right thing”. To aid employees in this endeavor, ExpertCare has a code of conduct that all are to follow.
“Helping People in the Community is my daily goal! I’m blessed to work for a company who cares about people in the community. Each and every day my goal for clients is to help them be independent. I assist my clients daily with; bathing, dressing, reading, cooking, and public transportation.”
Caregiver – Troy, MI
ExpertCare Understands the Critical Importance of Reliability.
ExpertCare has developed a support team of professionals who are passionate about “Helping People Succeed”. This passion takes on a true accomplishment and positively impacts the lives of others. The demands placed on every business require that employees bring the totality of who they are to the game; they actively engage their heart, mind, and soul with relentless determination.
13 Step Process
We set ourselves apart from the competition through ExpertCare’s comprehensive “13 Step” Screening Process. Our quality screening process has been developed and refined over the years with one goal in mind – finding the best individual to care for our client’s needs. It not only focuses on the basics of providing supportive care, but also screens for individual qualities in our staff that are consistent with honesty, integrity and compassion. Our recruiting team is remarkable in selecting individuals who will best fit the needs of the clients and families. We look beyond the basic requirements of the job, and screen for the personal qualities and attributes that contribute to a healthcare professional.
Our 13 Step screening process includes:
- Phone Interview
- 3-Panel Urine Drug Screen
- Face-to-Face Interview
- In-depth Work History Review
- Assess Training and Education History
- Behavioral Style Interview Questions
- Verify Applicant Availability
- State and National Criminal Background Check (annually)
- Motor Vehicle Record (annually)
- Social Security Verification
- Past Convictions of Abuse and Neglect Clearance
- Recipient Rights Clearance
- Medicare and Medicaid Exclusion List Verification